Store associates will learn when and how to use suggestive selling techniques to provide great customer service and increase store sales.  Register Now

Store associates will learn when and how to greet customers in order to create a positive shopping experience and increase sales opportunities. FREE Demo Available Now

This course focuses on service behaviors at the point of sale. Basic cashier services skills require balancing interpersonal service skills with adherence to store policies and procedures to ensure a lasting impression on the customer. Note: This course does not cover how to use specific POS systems typically offered by the POS manufacturer.  Register Now

This course concentrates on associate basic service skills that are needed in order to create a positive shopping experience and increase sales opportunities. To ensure effectiveness, the Sales and Service Skill Standards, developed by the National Retail Federation (NRF), have been integrated through the course.Register Now

Store associates will learn about their role in the day-to-day execution of a customer loyalty program and the benefits of rewarding customer loyalty.  TBD

In this course, new sales associates will learn about the natural progression of a retail sales transaction and how to interact with customers depending upon where they are in their decision-making process.   Register Now

This course prepares sales associates to assess and meet customer needs when they are making purchases related to a project or special event. Associates will learn how to use problem solving and questioning techniques to assess the project scope in order to offer the customer everything needed to complete the entire project.   Register Now

In this course, sales associates will learn the basic skills of demonstrative selling and how product demonstrations can increase sales by educating customers about product features and benefits; or how easy the product is to use; or by providing opportunities for trial use of the product.   Register Now

This course prepares sales associate to respond to customers placing orders by phone as well as those making inquiries made by phone prior to visiting the store and teaches them how to convert the call into a store visit and sale.   Register Now

Being knowledgeable about products and product features is only half of the selling story. When explaining product features your customers may actually be thinking, ?So what?? One critical difference in an average sales associate and a FAB-ulous sales associate is their ability to translate a product?s features into meaningful advantages and benefits for the customer.   Register Now

The secret of consultative selling is to listen to your customers and the heart of consultative selling is to know your products. In this course sales associates will learn the techniques of active listening in order to determine the best product fit to meet the customer need. Associates will also learn about bad communication habits that turn off customers and interfere with the sales transaction.   Register Now

In this course, sales associates will learn about the skills needed to manage the longer selling cycle sometimes required for big-ticket items. Additionally sales associates will learn the importance of establishing and maintaining long-term customer relationships.   Register Now

This course reviews the many aspects of merchandising with a focus on day-to-day impulse merchandising activities that need to occur generate incremental, unplanned purchases. Register Now

This course reviews the many aspects of merchandising with a focus on visual merchandising activities that enhance and support your customers’ retail shopping experience, attract your customers’ attention and interest, and create a desire to purchase.  Available Q3 2011

This course focuses on the day-to-day management of a loyalty program and the multiple roles and expectations of the manager by the storeowner, employees and customers as it relates to loyalty programs.  Available Q4 2011

Retail sales opportunities don?t always walk through the door. Many retailers create sales opportunities by seeking out customers and other business in the community who may have need of their services or products. In this course, sales associates will learn about the bid process and prospecting, qualifying and setting appointments for outside sales opportunities.  Register Now

This course helps prepare the experienced retail sales associate to move into the area of Business-to-Business and Professional Selling. Sales associates will be introduced to a generic professional sales process, various professional selling models, advanced sales skills and techniques, as well as the concepts of call planning, alignment, and advancing the sales.  Register Now

Storeowners and managers will learn how their store can benefit from a loyalty program and the various types of programs and program components to consider when creating and implementing a loyalty program for their store. Available  Q4 2011